Return policy

Thank you for shopping at Kailop. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy to learn your options.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Please ensure that the item is returned within 15 days of the date of receipt.
Due to the difficulty and high cost of transporting our tents, return costs are the responsibility of the customer (depending on the location, allow between €700 and €1,000 ).

Non-returnable items

Certain types of items cannot be returned, including:

• Gift cards

• Personalized or custom-made items

How to initiate a return

To initiate a return, please contact our customer service at support@kailop.com with your order number and details of the item you wish to return. We will respond with instructions.

Return costs

You will be responsible for paying the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund process

Once your return is received and inspected, we will send you an email to notify you that it has been received. We will also notify you of the approval or rejection of your refund.
If the refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 3 days .

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will advise you on the steps to follow for a replacement or refund.

Contact details
If you have any questions regarding our return policy, please contact us at support@kailop.com .

By making a purchase from Kailop, you agree to abide by the terms of this return policy.